A web platform that lifts efficiency across service management, from customers and contracts to vehicles and revenue.
ABC Services Group is a professional services company focused on raising the level of efficiency in the service management industry. We built a web platform that pulls their day-to-day operations into a single, well-organised system, with the database management, DevOps and security work needed to keep it dependable at scale. The result is a tool the team can run their business on, from parking customers and contracts through to revenue reporting.
Service management runs on detail: customers, vehicles, contracts and applications all moving at once, each with its own data and rules. The platform had to handle a high volume of relational data without slowing down, keep individual users to the right level of access, and stay secure on every public touchpoint. All of that needed to hold up while the product grew feature by feature.
We started by mapping how the business actually operates, then shaped the data model and access rules around it. From there we built in parallel across multiple features, using Bitbucket and Git for version control, with a Laravel and PHP backend on a MySQL database hosted on AWS RDS. Queries were tuned for fast data retrieval, a CI/CD pipeline kept releases clean, and Google reCAPTCHA hardened the public forms.
A complete service management platform, from a clear operational dashboard through to secure payments and email delivery, built to grow with the business.
A single view of parking customers, vehicles, contracts and revenue, so the team can see the state of the business at a glance.
Granular roles and permissions that keep every user to exactly the data and actions they need.
Tuned MySQL queries that keep a high volume of relational data fast and responsive.
Authorize.Net payment gateway integration for taking payments safely inside the platform.
AWS SES for sending, with DynamoDB-backed delivery validation to confirm messages land.
A MySQL relational database on AWS RDS with a CI/CD pipeline for clean, continuous releases.
ABC Services Group now has a single, secure platform that brings their customers, vehicles, contracts and revenue into one place. Role-based access keeps the right people on the right data, optimised queries keep it fast as the dataset grows, and AWS hosting gives them room to scale. It is a dependable backbone for a service business built on efficiency.
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