Case study · Business & Operations

ABC Services Group

A web platform that lifts efficiency across service management, from customers and contracts to vehicles and revenue.

Client
ABC Services Group
Industry
Professional services management
Engagement
Web application
ABC Services Group
Overview

ABC Services Group is a professional services company focused on raising the level of efficiency in the service management industry. We built a web platform that pulls their day-to-day operations into a single, well-organised system, with the database management, DevOps and security work needed to keep it dependable at scale. The result is a tool the team can run their business on, from parking customers and contracts through to revenue reporting.

Single platform
Customers, contracts & vehicles
Role-based
Per-user permissions
AWS-hosted
Reliable cloud database
Live revenue
Reporting at a glance
The challenge

Bringing a busy operation into one system

Service management runs on detail: customers, vehicles, contracts and applications all moving at once, each with its own data and rules. The platform had to handle a high volume of relational data without slowing down, keep individual users to the right level of access, and stay secure on every public touchpoint. All of that needed to hold up while the product grew feature by feature.

Our approach

Research first, then build

We started by mapping how the business actually operates, then shaped the data model and access rules around it. From there we built in parallel across multiple features, using Bitbucket and Git for version control, with a Laravel and PHP backend on a MySQL database hosted on AWS RDS. Queries were tuned for fast data retrieval, a CI/CD pipeline kept releases clean, and Google reCAPTCHA hardened the public forms.

Inside the product

What we shipped

A complete service management platform, from a clear operational dashboard through to secure payments and email delivery, built to grow with the business.

01

Operational dashboard

A single view of parking customers, vehicles, contracts and revenue, so the team can see the state of the business at a glance.

02

Role-based access

Granular roles and permissions that keep every user to exactly the data and actions they need.

03

Optimised data retrieval

Tuned MySQL queries that keep a high volume of relational data fast and responsive.

04

Secure payments

Authorize.Net payment gateway integration for taking payments safely inside the platform.

05

Reliable email delivery

AWS SES for sending, with DynamoDB-backed delivery validation to confirm messages land.

06

Scalable cloud hosting

A MySQL relational database on AWS RDS with a CI/CD pipeline for clean, continuous releases.

Results

A platform the business runs on

ABC Services Group now has a single, secure platform that brings their customers, vehicles, contracts and revenue into one place. Role-based access keeps the right people on the right data, optimised queries keep it fast as the dataset grows, and AWS hosting gives them room to scale. It is a dependable backbone for a service business built on efficiency.

Built with

The stack behind it

PHPLaravelMySQLjQueryBootstrapAWS
More work

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